Issue:
- Resistance from IT departments and managers to listen to your concerns and issues and act on them
Possible solutions:
- Use quotes in conversations and correspondence from the relevant acts and legislation
- Arrange meetings with IT where service users are also present to demonstrate why they need access to the technology and the impact for the service user of not having this access
- Refer to outcome measures and the service’s inability to meet these outcomes without access to relevant technology
- Arrange meetings where IT must use technology/ AAC systems to communicate to demonstrate the difficulties our service users face and how technology can positively support them Video of service user
- Remind IT that their end users are the SERVICE USERS, not staff and therefore you are leading a crusade on behalf of patients, not SLTs
CIT CEN Toolkit 